Customers for Keeps


		*Customers for Keeps:* Providing Exceptional Guest Service Your entire guest service team will benefit from this one-day, how-to seminar. They will learn how to deliver exceptional service and partner with customers, resulting in more repeat business, great word-of-mouth advertising, and increased profitability. *Customers for Keeps* works equally well for first time WV HEAT training participants or as a follow-up to our highly-successful *West Virginia Welcome* customer service training program! *Who is Customers for Keeps Designed For?* Any company or organization whose personnel have daily contact with the general public (not just travelers) can benefit from the *Customers for Keeps* program. *What do Customers for Keeps Participants Learn?* This High-Impact Seminar Covers: • Calculating the Actual Cost of a Dissatisfied Guest to Your Operation • Verbal and Non-Verbal Communication • Active Listening • Anticipating Guest Needs and Expectations • The Power of a Positive Attitude • And Much More!!! *How is Customers for Keeps Delivered?* *Customers for Keeps* was created to enhance and complement practically any organization's existing training program while working equally well as stand-alone training. Professionally produced, well-written, handbooks and other supplemental materials allow the WV HEAT trainers to present the course in a single day. *How Much Does Customers for Keeps Training Cost?* WV HEAT provides *Customers for Keeps* training for a registration fee of $300/class with a maximum class size of 25. Call 304-558-3896 or Email Greg Atkinson and Schedule Customers for Keeps Training for your Organization Today! WV HEAT Home

Home \| About \| Secondary \| Industry \| Teachers \| ServSafe \| Brief \| Contact \| Links West Virginia Office of Hospitality Education and Training 1900 Kanawha Blvd East Building 6, Room 243 Charleston, WV 25305 Telephone: 304-558-3896 Fax: 304-558-9062 West Virginia Department of Education