Hospitality Skills Training

Are your employees meeting your performance expectations?

Would you like to upgrade your servers' skills? Cross train your staff? Give your housekeeping staff a new outlook? Solve a tough training problem?

If so, contact WV HEAT for the established programs listed below or allow us to design customized skills training programs to meet the unique needs of your business.

How is WV HEAT Hospitality Skills Training Delivered?

Each skills training seminar has been designed in a one-day format and gives your staff members practical, “essential-to-know”, information combined with hands-on practice so you'll see immediate results!

What Different WV HEAT Hospitality Skills Training Seminars are Available?

Front Desk Representative

Front Desk Representative The first contact many guests have with your property is with your front desk employees. Make the most of that contact by fully preparing your front desk staff for everything from check-in to check-out.

They'll learn: how to use all front desk equipment, including the computer, printer, and telephone; every step of check-in procedures--from preparation to follow-up; how to service guests during their stay; proper check-out procedures that leave a lasting, favorable impression; employees who complete this seminar are ready to pursue Hospitality Skills Certification from the American Hotel & Lodging Association.

Guestroom Attendant

Few employees have as much impact on guest satisfaction as room attendants. The superior performance of their job is often the make-or-break reason guests choose to return to a property. This seminar gives every room attendant an arsenal of skills to be a success.

They'll Learn: thorough cleaning techniques for everything from mirrors to wastebaskets; how to neatly and efficiently make beds; correct procedures for vacuuming and dusting; how to safely clean and sanitize the bathroom.

Restaurant Server

Great food isn't enough to make an outstanding dining experience. That takes great service, too. To make sure servers provide service that exceeds guest expectations, give them the detailed skills training this seminar provides.

They'll Learn To: use suggestive selling to enhance the guest's visit; properly prepare and serve beverage orders; take accurate orders and use good service skills to present the food; follow-up and respond to guest complaints. Servers who complete the seminar are prepared for Hospitality Skills Certification from the American Hotel & Lodging Association.

Banquet Server

Weddings, proms, and meetings can be lucrative business, but to capture it your banquet servers must demonstrate exceptional skill.

They'll Learn To: prepare for service, inspect the setup, and greet guests; expertly serve food and beverages; complete service and break down function rooms and service areas.

Kitchen Cook

The benefit of a skilled kitchen cook is obvious: well-presented, great-tasting food that keeps guests coming back.

This seminar gives cooks the tools they need to: ensure menu items are prepared consistently and to quality standards; attractively present food on the plate; control waste and costs.

How Much Does WV HEAT Hospitality Skills Training Cost?

Each WV HEAT Hospitality Skills Training module is available for a registration fee of $300/class.

WV HEAT Home

West Virginia Office of Hospitality Education and Training
1900 Kanawha Blvd East
Building 6, Room 243
Charleston, WV 25305
Telephone: 304-558-3896
Fax: 304-558-9062

West Virginia Department of Education